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Add to Cart, Checkout & Post-Purchase: The Hidden Dealbreakers

You’ve done the hard work - your customer has browsed, compared options, and finally decided to buy. But just as they reach the finish line, something goes wrong, and they’re never seen again. What happened? Maybe the add to cart or checkout process was frustrating,...

A Single View of Inventory

With the changes brought to consumer expectations brought about by the pandemic, brands & retailers must now provide a seamless experience across multiple channels to remain competitive. One of the most crucial obstacles in achieving this is ensuring inventory...

What is a Single View of Order?

When it comes to customer satisfaction, having a single view of order is essential. A single view of order gives organizations the ability to deliver higher quality customer service by providing a comprehensive and accurate overview of each individual’s purchase...

What Is Single View of Customer and How Do You Achieve It?

Are you looking for ways to better understand your customer and their journey with your business? In a competitive marketplace, having an accurate understanding of your customers is key in developing strong customer relationships. Knowing who exactly your customers...

Mixed Basket – Fewer Baskets, More Revenue

Mixed basket (sometimes referred to as mixed order) is the capability for a customer to build a basket of products available in-store, online and in other stores, then complete a single transaction, with fulfilment automatically taking place from various locations....

Migration – Offering Personalised Experiences

When migrating to a composable platform, organisations are provided with a tremendous opportunity to offer truly personalised experiences to their customers, but only if they are capable of utilising carefully handled data and cross-company thinking to drive...

Migration – Don’t Forget the Data!

Migrating your product, category and customer data may be the most overlooked aspect when replatforming your ecommerce system landscape. If you’re replatforming from a monolithic to a composable landscape, it’s essential that you prioritise your data. When thinking...

An Omnichannel Approach

Most consumers no longer act within or even think about traditional channel boundaries, they’re also increasingly likely to evaluate brand and retailer based on the seamlessness of their experience. This is because their expectations are being set by their previous...

Migrating to Meet your Consumers

The modern consumer is everywhere, online, offline, in-store and out of store, can you meet those consumers no matter where they are? And more importantly do you have the ability to reach those consumers if they go somewhere else? Being able to quickly turn what was...

Why Migrate from Monolithic to Composable?

So, why would you want to migrate your ecommerce site? Generally speaking, there are two basic drivers behind why anyone migrates, firstly the revenue you can drive from migrating, and secondly the business efficiencies you can gain from migrating. Migrating can help...

Is it Time for a Change?

All of the above can give you flexibility, scalability, faster time to market, improved CX, better optimisation and more. However these all tie back into two things; increased revenue and increased business efficiency. An effective Digital Transformation strategy...

Benefits of an MVP Approach to OMS

What is MVP? A minimum viable product (MVP) is a version of a product with the minimum required number of features to be usable by early customers who can then provide feedback for future product development. It allows you to arrive at a workable solution, which meets...

Post MVP Enhancements

If you’ve built your MVP (minimum viable product) for OMS (order management system) or at the very least, know what it will look like for you, then it’s likely you’ll want to continue improving on your post purchase experience and capabilities once you’ve seen what an...