Resetting the ERP Cost Curve
Your ERP anchors the ship. It serves as the backbone of your retail operations. Outdated cores bloated with custom code and patched acquisitions steadily devour budgets while agility evaporates. E-commerce now claims 16% of total sales. Customer demand shifts at...
Agentic Loyalty Unlocking Billions in Dormant Value
With 2026 marking retail’s “flight to profitability”, loyalty budgets now face scrutiny on par with stores, returns and media spend. The global loyalty management market size is estimated at roughly USD 14–15 billion in 2026, which means retailers are already carrying...
ERP vs. OMS – Are We Asking the Wrong Question?
De-risking ERP and boosting omnichannel margins. Every organization believes their next ERP program will be cleaner, faster, more controlled. Most follow the same arc, where the first phase delivers hope, the second brings fatigue and by phase three, “stability”...
Maximising Margins in a Multi-Marketplace World
Benjamin Franklin's words still ring true, “A small leak will sink a great ship.” In the complex world of multi-marketplace e-commerce, small, overlooked costs and hidden fees gather like drops forming a tide, applying pressure on profit margins and threatening even...
Product Data Quality – The Lever of Marketplace Profitability
Marketplaces remain retail’s most formidable growth engines. They now command over 60% of global eCommerce sales, giving retailers unmatched access to ready-to-buy audiences and fastest route to expansion into new geographies. For every brand seeking greater sales...
How Technical Debt Creeps into SAP Commerce
In many retail organizations running SAP Commerce, customization has become second nature. The platform is engineered to support rapid innovation and complex business models for teams to respond quickly to evolving market needs. However, over time, repeated short-term...
Reclaiming Agility in SAP Commerce Environments
If your modernization strategy starts and ends with technology, you're setting yourself up for failure. In SAP Commerce environments and enterprise systems more broadly, true agility is realized when people, processes, culture and mindset are in alignment. Technology...
The Hidden Cost of Over-Engineering in SAP Commerce
Complexity doesn’t arrive as a mistake. Often, it’s the by-product of trying to stay ahead. A new integration, “just in case.”A custom flow, “for flexibility.”Another extension, “to future-proof.” Over time, these well-meaning additions build up. The SAP Commerce...
Building Resilience in Health & Wellness Supply Chains
In the healthcare and wellness industry, timely availability of essential products, such as supplements, cosmetics, exercise equipment and holistic remedies, is crucial. However, global supply chains are vulnerable to disruptions, demand shifts and evolving trade...
Balancing Personalisation, AI and Automation with Compliance in Healthcare
The health and wellness eCommerce market is experiencing rapid growth, driven by consumer demand for personalized advice, easy-to-use experiences and quick servicing. AI and automation are main enablers of this trend, empowering businesses to offer tailored product...
How to Turn One-Time Customers into Loyal Followers with Personalised Health and Wellness Journeys
Modern healthcare consumers seek value-driven experiences that align with their lifestyles, behaviours and personal fitness goals. Personalised healthcare journeys enhance satisfaction and build long-term loyalty. By delivering tailored experiences, healthcare...
Add to Cart, Checkout & Post-Purchase: The Hidden Dealbreakers
You’ve done the hard work - your customer has browsed, compared options, and finally decided to buy. But just as they reach the finish line, something goes wrong, and they’re never seen again. What happened? Maybe the add to cart or checkout process was frustrating,...
A Single View of Inventory
With the changes brought to consumer expectations brought about by the pandemic, brands & retailers must now provide a seamless experience across multiple channels to remain competitive. One of the most crucial obstacles in achieving this is ensuring inventory...
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