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Reclaiming Agility in SAP Commerce Environments

If your modernization strategy starts and ends with technology, you're setting yourself up for failure. In SAP Commerce environments and enterprise systems more broadly, true agility is realized when people, processes, culture and mindset are in alignment. Technology...

The Hidden Cost of Over-Engineering in SAP Commerce

Complexity doesn’t arrive as a mistake. Often, it’s the by-product of trying to stay ahead. A new integration, “just in case.”A custom flow, “for flexibility.”Another extension, “to future-proof.” Over time, these well-meaning additions build up. The SAP Commerce...

Building Resilience in Health & Wellness Supply Chains

In the healthcare and wellness industry, timely availability of essential products, such as supplements, cosmetics, exercise equipment and holistic remedies, is crucial. However, global supply chains are vulnerable to disruptions, demand shifts and evolving trade...

Balancing Personalisation, AI and Automation with Compliance in Healthcare

The health and wellness eCommerce market is experiencing rapid growth, driven by consumer demand for personalized advice, easy-to-use experiences and quick servicing. AI and automation are main enablers of this trend, empowering businesses to offer tailored product...

How to Turn One-Time Customers into Loyal Followers with Personalised Health and Wellness Journeys

Modern healthcare consumers seek value-driven experiences that align with their lifestyles, behaviours and personal fitness goals. Personalised healthcare journeys enhance satisfaction and build long-term loyalty. By delivering tailored experiences, healthcare...

Add to Cart, Checkout & Post-Purchase: The Hidden Dealbreakers

You’ve done the hard work - your customer has browsed, compared options, and finally decided to buy. But just as they reach the finish line, something goes wrong, and they’re never seen again. What happened? Maybe the add to cart or checkout process was frustrating,...

A Single View of Inventory

With the changes brought to consumer expectations brought about by the pandemic, brands & retailers must now provide a seamless experience across multiple channels to remain competitive. One of the most crucial obstacles in achieving this is ensuring inventory...

What is a Single View of Order?

When it comes to customer satisfaction, having a single view of order is essential. A single view of order gives organizations the ability to deliver higher quality customer service by providing a comprehensive and accurate overview of each individual’s purchase...

What Is Single View of Customer and How Do You Achieve It?

Are you looking for ways to better understand your customer and their journey with your business? In a competitive marketplace, having an accurate understanding of your customers is key in developing strong customer relationships. Knowing who exactly your customers...

Mixed Basket – Fewer Baskets, More Revenue

Mixed basket (sometimes referred to as mixed order) is the capability for a customer to build a basket of products available in-store, online and in other stores, then complete a single transaction, with fulfilment automatically taking place from various locations....

Migration – Offering Personalised Experiences

When migrating to a composable platform, organisations are provided with a tremendous opportunity to offer truly personalised experiences to their customers, but only if they are capable of utilising carefully handled data and cross-company thinking to drive...

Migration – Don’t Forget the Data!

Migrating your product, category and customer data may be the most overlooked aspect when replatforming your ecommerce system landscape. If you’re replatforming from a monolithic to a composable landscape, it’s essential that you prioritise your data. When thinking...

An Omnichannel Approach

Most consumers no longer act within or even think about traditional channel boundaries, they’re also increasingly likely to evaluate brand and retailer based on the seamlessness of their experience. This is because their expectations are being set by their previous...