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B&Q, the UK's leading home improvement and gardening retailer, was founded in 1969 and now has more than 300 retail stores across the UK and Ireland. The company offers more than 30,000 products in-store, and over 300,000 more are available online for home delivery – B&Q launched its online home improvement marketplace in March of 2022.
Sustainability is an extremely high priority for B&Q. Since 2016, they've cut their direct carbon emissions by 49 percent and their logistics carbon footprint by more than 28 percent. They wanted to ensure that orders were processed in the most carbon-efficient way possible, but their legacy systems lacked the functionality required to do so.Additional complexity is provided by the scale of the company's operations, with over 20 million customers per year, and by the fact that the 300,000 items offered online include products from B&Q fulfillment centers as well as drop-shipped items from a range of different manufacturers.The company required a throttled, gradual implementation in order to avoid introducing new fulfillment logic all at once on such a massive scale. It was crucial to them to deploy cautiously and in stages, ensuring reliability and accuracy at every level before committing fully to the new system.
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