Master the Marketplace

A Retailer’s Guide to Marketplace Success

Our guide to mastering the marketplace is for thriving in the modern marketplace economy. Drawing on the latest insights from Gartner, McKinsey, and Deloitte, this guide reveals how leading retailers are transforming marketplace complexity into competitive advantage.

Unlock growth through data precision. Discover how centralised, high-quality product data drives visibility and conversions across marketplaces.
Build your Marketplace Growth Stack. See the core technology layers that create efficiency and agility across your retail ecosystem.
Move from participation to mastery. Turn marketplaces into self-managing, profit-driving engines powered by automation and intelligent integration.

Download our guide to Marketplaces

How we help retailers connect, automate, and scale their marketplace operations

Data Quality

Marketplace performance starts, and often fails, with product data.
Incomplete, inconsistent, or mis-formatted data leads to delisted items, poor discoverability, and compliance issues across platforms like Amazon, Zalando, and eBay.
When every marketplace demands its own schema, manual management quickly becomes unmanageable. That’s where data centralisation and enrichment make the difference.

We audit your current feeds, map the right data model per marketplace, and implement the processes and integrations (PIM/MDM, ERP, OMS, eComm platform) that keep attributes complete, prices accurate, and content compliant.

Expect fewer rejections, better search visibility, and faster approvals, without adding headcount.

Margin Governance

Strong marketplace sales don’t always translate to strong profitability.
With platform fees, advertising costs, returns, and dynamic pricing pressures, true margin visibility can get lost in a web of spreadsheets and delayed reconciliations.

Using AI-driven pricing intelligence, automated reconciliation, and smarter fulfilment logic, we help retailers:

Track true net margin after all fees, discounts, and returns
Apply dynamic pricing with profitability guardrails
Optimise bundling and regional return strategies to cut logistics cost

We can help you build a margin model tailored to your SKUs and channels, wire it into your existing BI/finance stack, and design pricing, returns, and ad-spend guardrails.

Operational Ease

Every marketplace has different rules; your stack shouldn’t. We can help you design an operating model that gets you get fewer penalties, faster cycle times, and a team free to focus on growth.

We do this by working with you to design and implement operating models that streamline every part of marketplace selling. That includes integrating OMS, WMS, ERP, and eCommerce platforms to create end-to-end process visibility, from listing to delivery to returns. We can also automate key workflows such as order routing, stock updates, pricing adjustments, and exception handling.

Achieving this kind of operational backbone gives you:

Consistent processes across all marketplaces.
Faster order turnaround and improved SLA compliance.
Reduced manual intervention and human error.
The flexibility to add new marketplaces without rebuilding your stack.

How we've improved Marketplace performance for others

Forever New

A modernised integration solution empowered Forever New with real-time visibility, automation and operational agility across their fulfilment, inventory and GST...