Furniture Retail Company
This furniture retailer s new order management optimizes fulfilment between a variety of disparate warehouses and suppliers, resulting in significantly reduced delivery times.

ORGANIZATION
This Retailer, one of the UKs leading sofa retailers, operates 100+ showrooms across the UK and the Republic of Ireland. The company s online presence is key to its offering – in the year leading up to June 2022, their website received an average of 2 million unique visitors per month.
CHALLENGES
This retailer s fulfilment process is extremely complex. The company supports a wide variety of order types and sources, including products manufactured by themselves and by third parties, as well as orders delivered by itself and by third-party logistics companies. That requires careful coordination in real time between a range of warehouses and delivery processes.
SOLUTIONS
FLUENT OMS
CUSTOMIZED SOLUTIONS
FLEXIBLE MVP APPROACH
Results
The new implementation has significantly reduced the turnaround time required for deliveries, shortening the wait in many cases from months to a matter of days.
Fluent OMS now gives this retailer and its customers a consolidated view of all inventory, making it easy to determine where products are in stock, regardless of location.
The implementation gives them the scalability needed to meet surges in demand at peak times, ensuring that a rush of orders doesn’t lead to delays in delivery.